Privacy Policy
Thank you for using our App (“App”). This App is owned and operated by Konec Solutions Pty Ltd (ACN 642 206 835). Konec Solutions and its related companies are referred to as Konec Australia. We are committed to respecting the privacy of our customers, clients and App visitors in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This privacy policy outlines how we collect, store, use and disclose your personal information. You may contact us in writing to info@konec.com.au for further information about this Privacy Policy.
What is your personal information?
In this privacy policy, the term ‘personal information’ has the meaning given to it in the Privacy Act. Personal information is information we collect which identifies you or can be used to identify you.
What personal information do we collect?
The information we collect about you may include but not limited to:
Your name and contact details, including email address, address and contact number.
• Details of products and services we have supplied you or you’ve asked about.
• Details needed to deliver those products and services or answer your questions.
• Details about your account (including your password and username).• Information about your use of our products and services.
• Information about you that you provide us directly or indirectly when online.
Some of the information that we collect may be sensitive information. For example, it could be information about your health, race, ethnic origin, religious beliefs, or your biometric information (e.g., for facial recognition and verification). If we need this type of information, we’ll ask you for permission, except where otherwise allowed or required by law.
How do we collect personal information?
We collect your personal information from you in a variety of ways, including when you:
register an account with us
access our Appinteract or engage with our AI chat assistantengage
in activities with us, including when you upload device logs
We may receive personal information from third parties. If we do, we will protect it in accordance with this Privacy Policy.
How we use your personal information
We may use personal information collected from you to provide you with information about our products and services. We may also make you aware of new and additional products, services and opportunities available.
We will use your personal information only for the purposes that you consent to as set out below, and as otherwise permitted under the Privacy Act 1988 (Cth) including to:
provide you with products and services during the usual course of our business activities
enable you to access and use our App and associated applications provide you with information about our products and services
manage, research and develop our products and servicescommunicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail
deal with questions, complaints, and other customer care activities including investigating any complaints
detect or fix any errors or to improve App performance and reliability
provide you with newsletters and promotional emails
for internal record keeping and administrative purposes
comply with our legal obligations and resolve any disputes we may have comply with our obligations to the regulators or government authorities for audit and legal purposes
You may "opt-out" of communications at any time.
If you choose to withhold any of your personal information, you may not be able to fully access our App and we may not be able to provide you with our products and services.
Information collection for 3rd Party Integration, software updating and feedback.
When you access our App, we may collect information about the products, software, and system you use in order for us to inform you of any possible updates in the future. To keep you updated on the system upgrades, the information we collect includes but not limited to product name, system info, software version info, OS, and IE version info, device and system data, usage data, AI interaction data and etc.
Where our App includes an AI‑powered chat assistant, you may interact with the AI chat assistant for the purposes of obtaining information or controlling our products or devices. We do not encourage you to disclose sensitive information when using the AI chat assistant unless we have expressly requested it and you have provided your consent.
Our AI chat assistant is an automated tool and does not replace human judgement or professional advice. You should not rely on it for medical, legal, or other professional advice.
AI chat interactions may be monitored, reviewed, or analysed from time to time for training, quality assurance, safety, and compliance purposes.
How do we use cookies?
We might also use cookies and other techniques such as web beacons. Cookies are small text files stored in your browser and our App. Web beacons are small, clear picture files used to see how you use our website. This helps us understand how we can make our online products more relevant to you.
We may use a persistent cookie, which is a cookie that stays linked to your browser. A persistent cookie is used to record your visits so we can recognise you if you visit our website again. It also lets us keep track of products and/or services you view, so that, with your consent, we can send you news about them.
We also use cookies to measure traffic patterns, to see which areas of our website have been visited and to measure total transaction patterns. This helps us see how our site is used so that we can improve our online products and services. You can set your browser, so your computer stops cookies or lets you know each time a website tries to set a cookie.
We may also log your IP address. Your IP address is your computer’s electronic Internet address. We may collect your IP address to see trends, run the website, track user movements, and gather broad demographic information.
We use third party cookies to compile statistics on visitors to our website. Such analysis includes information on how visitors access our website, the amount of time spent on the website, and what pages are visited.
- Google Analytics: Help us understand how visitors are using our website so we can make it more useful.
Direct marketing communications
We may send you direct marketing messages and information about the following:
• Our products, services, discounts, competitions, and special promotions that may be of interest to you.
• Offers or promotions based on how you use our products and services.
• Other companies' products and services (including offers and discounts we’ve arranged for our customers) we think may interest you if you’ve chosen to receive this information.
This marketing material may be sent by various methods. This includes but is not limited to, telephone, post, fax, and any form of electronic message (including, but not limited to, email, SMS, MMS, PXT or Video PXT).
Where you have provided your consent, we may send you marketing material by the methods listed above. If you indicate a preferred method of communication, we will try to use that method when practical.
Also, at any time you may opt-out of receiving marketing material from us by contacting us, or you can use any opt-out method provided in the material. We’ll make sure your name is taken off our mailing list.
We may give your personal information to other organisations for the purposes of direct marketing. These organisations are limited to our dealers and sales agents working directly on behalf of Konec Australia. Otherwise, you can separately opt-in to receiving third-party marketing through a specific promotion.
How can you opt-out of marketing materials?
If you’d rather not get our direct marketing material, it’s easy to opt-out. You may email us at info@konec.com.au or use any opt-out methods provided in our marketing material, and we'll do the rest.
Just a heads up that we’ll still need to send you essential information about your account, your service or plan and other information required by law.
Disclosure to third parties
We may disclose your personal information to:
third party service providers for the purposes of enabling them to provide their services. This may include parties that store data outside of Australia
our device manufacturers and repairers, dealers, agents, contractors, and advisers
third parties to collect and process data, such as cloud infrastructure providers, IoT service providers, analytics providers, Google, AI service providers, and others. This may include parties that store data outside of Australia
our employees, officers, insurers, professional advisers, agents, suppliers, contractors and/or related entities;
our existing or potential agents or business partners;
customs, regulatory authorities and law enforcement officers;
court, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
court, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
Do we disclose your personal information outside Australia?
Konec Australia may disclose personal information to other companies in the Konec Australia group as well as third party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to make sure the overseas recipients of your personal information protect them in accordance with this Privacy Policy.
How do we hold and protect your personal information?
The security of your personal information is important to us. We take all reasonable steps to securely store your personal information in a way that is protected from unauthorised use, access, modification, or disclosure. This includes both physical and electronic security measures.
We sometimes use service providers to process, manage and store personal information. Where we do, we require those service providers to comply with strict requirements about the use and protection of your details.
We also ensure that your personal information can only be seen and used by staff who need it to do their jobs. Our staff securely destroy any printed documents containing your details.
We run checks of our systems, service providers and staff to make sure that your personal information is held and used properly. We give our staff special training about privacy and the proper use of your details.
How accurate is the personal information we hold about you?
We take all reasonable measures to make sure the personal information we hold
is accurate, complete, and up to date. However, the accuracy of your information is largely dependent on what you provide us. To make sure we’ve got your most current and accurate details, please let us know when your information changes (e.g., if you change your name or address).
Can you access and correct the personal information we hold about you?
Yes, but there may be times where we cannot grant you access to the personal information we hold. For example, we may not grant access to information if it could interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
To request access to your personal information, please contact us in writing at info@konec.com.au or by post to the address below. We won’t charge you for simply making the request or for making any corrections to your personal information. We may charge reasonable costs for carrying out your request.
If you think your personal information is out-of-date or may not be accurate or complete you can ask for it to be updated. If we do not agree that there are grounds to change it, we’ll add a note to the personal information stating that you disagree.
How can you report a breach of your privacy?
If you believe your privacy has been compromised, please contact us in writing at info@konec.com.au or by post to the address provided. A member of our Privacy team will get in touch within 10 business days.If you believe that we have not dealt with your concerns, you may lodge a complaint with the Australian Privacy Commissioner.Australian Privacy Commissioner: GPO Box 5218 Sydney NSW 2001. Telephone: 1300 363 992.Email: enquiries@oaic.gov.au (preferred)Contact us.If you have any questions about your privacy, or if you would like a printed copy
of this privacy policy (free of charge), please contact us.Our postal address is:Konec Australia Level 3, 5 Talavera Rd, Macquarie Park New South Wales, 2113
Privacy Policy
Thank you for using our App (“App”). This App is owned and operated by Konec Solutions Pty Ltd (ACN 642 206 835). Konec Solutions and its related companies are referred to as Konec Australia. We are committed to respecting the privacy of our customers, clients and App visitors in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This privacy policy outlines how we collect, store, use and disclose your personal information. You may contact us in writing to info@konec.com.au for further information about this Privacy Policy.
What is your personal information?
In this privacy policy, the term ‘personal information’ has the meaning given to it in the Privacy Act. Personal information is information we collect which identifies you or can be used to identify you.
What personal information do we collect?
The information we collect about you may include but not limited to:
Your name and contact details, including email address, address and contact number.
• Details of products and services we have supplied you or you’ve asked about.
• Details needed to deliver those products and services or answer your questions.
• Details about your account (including your password and username).• Information about your use of our products and services.
• Information about you that you provide us directly or indirectly when online.
Some of the information that we collect may be sensitive information. For example, it could be information about your health, race, ethnic origin, religious beliefs, or your biometric information (e.g., for facial recognition and verification). If we need this type of information, we’ll ask you for permission, except where otherwise allowed or required by law.
How do we collect personal information?
We collect your personal information from you in a variety of ways, including when you:
register an account with us
access our Appinteract or engage with our AI chat assistantengage
in activities with us, including when you upload device logs
We may receive personal information from third parties. If we do, we will protect it in accordance with this Privacy Policy.
How we use your personal information
We may use personal information collected from you to provide you with information about our products and services. We may also make you aware of new and additional products, services and opportunities available.
We will use your personal information only for the purposes that you consent to as set out below, and as otherwise permitted under the Privacy Act 1988 (Cth) including to:
provide you with products and services during the usual course of our business activities
enable you to access and use our App and associated applications provide you with information about our products and services
manage, research and develop our products and servicescommunicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail
deal with questions, complaints, and other customer care activities including investigating any complaints
detect or fix any errors or to improve App performance and reliability
provide you with newsletters and promotional emails
for internal record keeping and administrative purposes
comply with our legal obligations and resolve any disputes we may have comply with our obligations to the regulators or government authorities for audit and legal purposes
You may "opt-out" of communications at any time.
If you choose to withhold any of your personal information, you may not be able to fully access our App and we may not be able to provide you with our products and services.
Information collection for 3rd Party Integration, software updating and feedback.
When you access our App, we may collect information about the products, software, and system you use in order for us to inform you of any possible updates in the future. To keep you updated on the system upgrades, the information we collect includes but not limited to product name, system info, software version info, OS, and IE version info, device and system data, usage data, AI interaction data and etc.
Where our App includes an AI‑powered chat assistant, you may interact with the AI chat assistant for the purposes of obtaining information or controlling our products or devices. We do not encourage you to disclose sensitive information when using the AI chat assistant unless we have expressly requested it and you have provided your consent.
Our AI chat assistant is an automated tool and does not replace human judgement or professional advice. You should not rely on it for medical, legal, or other professional advice.
AI chat interactions may be monitored, reviewed, or analysed from time to time for training, quality assurance, safety, and compliance purposes.
How do we use cookies?
We might also use cookies and other techniques such as web beacons. Cookies are small text files stored in your browser and our App. Web beacons are small, clear picture files used to see how you use our website. This helps us understand how we can make our online products more relevant to you.
We may use a persistent cookie, which is a cookie that stays linked to your browser. A persistent cookie is used to record your visits so we can recognise you if you visit our website again. It also lets us keep track of products and/or services you view, so that, with your consent, we can send you news about them.
We also use cookies to measure traffic patterns, to see which areas of our website have been visited and to measure total transaction patterns. This helps us see how our site is used so that we can improve our online products and services. You can set your browser, so your computer stops cookies or lets you know each time a website tries to set a cookie.
We may also log your IP address. Your IP address is your computer’s electronic Internet address. We may collect your IP address to see trends, run the website, track user movements, and gather broad demographic information.
We use third party cookies to compile statistics on visitors to our website. Such analysis includes information on how visitors access our website, the amount of time spent on the website, and what pages are visited.
- Google Analytics: Help us understand how visitors are using our website so we can make it more useful.
Direct marketing communications
We may send you direct marketing messages and information about the following:
• Our products, services, discounts, competitions, and special promotions that may be of interest to you.
• Offers or promotions based on how you use our products and services.
• Other companies' products and services (including offers and discounts we’ve arranged for our customers) we think may interest you if you’ve chosen to receive this information.
This marketing material may be sent by various methods. This includes but is not limited to, telephone, post, fax, and any form of electronic message (including, but not limited to, email, SMS, MMS, PXT or Video PXT).
Where you have provided your consent, we may send you marketing material by the methods listed above. If you indicate a preferred method of communication, we will try to use that method when practical.
Also, at any time you may opt-out of receiving marketing material from us by contacting us, or you can use any opt-out method provided in the material. We’ll make sure your name is taken off our mailing list.
We may give your personal information to other organisations for the purposes of direct marketing. These organisations are limited to our dealers and sales agents working directly on behalf of Konec Australia. Otherwise, you can separately opt-in to receiving third-party marketing through a specific promotion.
How can you opt-out of marketing materials?
If you’d rather not get our direct marketing material, it’s easy to opt-out. You may email us at info@konec.com.au or use any opt-out methods provided in our marketing material, and we'll do the rest.
Just a heads up that we’ll still need to send you essential information about your account, your service or plan and other information required by law.
Disclosure to third parties
We may disclose your personal information to:
third party service providers for the purposes of enabling them to provide their services. This may include parties that store data outside of Australia
our device manufacturers and repairers, dealers, agents, contractors, and advisers
third parties to collect and process data, such as cloud infrastructure providers, IoT service providers, analytics providers, Google, AI service providers, and others. This may include parties that store data outside of Australia
our employees, officers, insurers, professional advisers, agents, suppliers, contractors and/or related entities;
our existing or potential agents or business partners;
customs, regulatory authorities and law enforcement officers;
court, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
court, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
Do we disclose your personal information outside Australia?
Konec Australia may disclose personal information to other companies in the Konec Australia group as well as third party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to make sure the overseas recipients of your personal information protect them in accordance with this Privacy Policy.
How do we hold and protect your personal information?
The security of your personal information is important to us. We take all reasonable steps to securely store your personal information in a way that is protected from unauthorised use, access, modification, or disclosure. This includes both physical and electronic security measures.
We sometimes use service providers to process, manage and store personal information. Where we do, we require those service providers to comply with strict requirements about the use and protection of your details.
We also ensure that your personal information can only be seen and used by staff who need it to do their jobs. Our staff securely destroy any printed documents containing your details.
We run checks of our systems, service providers and staff to make sure that your personal information is held and used properly. We give our staff special training about privacy and the proper use of your details.
How accurate is the personal information we hold about you?
We take all reasonable measures to make sure the personal information we hold
is accurate, complete, and up to date. However, the accuracy of your information is largely dependent on what you provide us. To make sure we’ve got your most current and accurate details, please let us know when your information changes (e.g., if you change your name or address).
Can you access and correct the personal information we hold about you?
Yes, but there may be times where we cannot grant you access to the personal information we hold. For example, we may not grant access to information if it could interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
To request access to your personal information, please contact us in writing at info@konec.com.au or by post to the address below. We won’t charge you for simply making the request or for making any corrections to your personal information. We may charge reasonable costs for carrying out your request.
If you think your personal information is out-of-date or may not be accurate or complete you can ask for it to be updated. If we do not agree that there are grounds to change it, we’ll add a note to the personal information stating that you disagree.
How can you report a breach of your privacy?
If you believe your privacy has been compromised, please contact us in writing at info@konec.com.au or by post to the address provided. A member of our Privacy team will get in touch within 10 business days.If you believe that we have not dealt with your concerns, you may lodge a complaint with the Australian Privacy Commissioner.Australian Privacy Commissioner: GPO Box 5218 Sydney NSW 2001. Telephone: 1300 363 992.Email: enquiries@oaic.gov.au (preferred)Contact us.If you have any questions about your privacy, or if you would like a printed copy
of this privacy policy (free of charge), please contact us.Our postal address is:Konec Australia Level 3, 5 Talavera Rd, Macquarie Park New South Wales, 2113
Privacy Policy
Thank you for using our App (“App”). This App is owned and operated by Konec Solutions Pty Ltd (ACN 642 206 835). Konec Solutions and its related companies are referred to as Konec Australia. We are committed to respecting the privacy of our customers, clients and App visitors in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth). This privacy policy outlines how we collect, store, use and disclose your personal information. You may contact us in writing to info@konec.com.au for further information about this Privacy Policy.
What is your personal information?
In this privacy policy, the term ‘personal information’ has the meaning given to it in the Privacy Act. Personal information is information we collect which identifies you or can be used to identify you.
What personal information do we collect?
The information we collect about you may include but not limited to:
Your name and contact details, including email address, address and contact number.
• Details of products and services we have supplied you or you’ve asked about.
• Details needed to deliver those products and services or answer your questions.
• Details about your account (including your password and username).• Information about your use of our products and services.
• Information about you that you provide us directly or indirectly when online.
Some of the information that we collect may be sensitive information. For example, it could be information about your health, race, ethnic origin, religious beliefs, or your biometric information (e.g., for facial recognition and verification). If we need this type of information, we’ll ask you for permission, except where otherwise allowed or required by law.
How do we collect personal information?
We collect your personal information from you in a variety of ways, including when you:
register an account with us
access our Appinteract or engage with our AI chat assistantengage
in activities with us, including when you upload device logs
We may receive personal information from third parties. If we do, we will protect it in accordance with this Privacy Policy.
How we use your personal information
We may use personal information collected from you to provide you with information about our products and services. We may also make you aware of new and additional products, services and opportunities available.
We will use your personal information only for the purposes that you consent to as set out below, and as otherwise permitted under the Privacy Act 1988 (Cth) including to:
provide you with products and services during the usual course of our business activities
enable you to access and use our App and associated applications provide you with information about our products and services
manage, research and develop our products and servicescommunicate with you by a variety of measures including, but not limited to, by telephone, email, sms or mail
deal with questions, complaints, and other customer care activities including investigating any complaints
detect or fix any errors or to improve App performance and reliability
provide you with newsletters and promotional emails
for internal record keeping and administrative purposes
comply with our legal obligations and resolve any disputes we may have comply with our obligations to the regulators or government authorities for audit and legal purposes
You may "opt-out" of communications at any time.
If you choose to withhold any of your personal information, you may not be able to fully access our App and we may not be able to provide you with our products and services.
Information collection for 3rd Party Integration, software updating and feedback.
When you access our App, we may collect information about the products, software, and system you use in order for us to inform you of any possible updates in the future. To keep you updated on the system upgrades, the information we collect includes but not limited to product name, system info, software version info, OS, and IE version info, device and system data, usage data, AI interaction data and etc.
Where our App includes an AI‑powered chat assistant, you may interact with the AI chat assistant for the purposes of obtaining information or controlling our products or devices. We do not encourage you to disclose sensitive information when using the AI chat assistant unless we have expressly requested it and you have provided your consent.
Our AI chat assistant is an automated tool and does not replace human judgement or professional advice. You should not rely on it for medical, legal, or other professional advice.
AI chat interactions may be monitored, reviewed, or analysed from time to time for training, quality assurance, safety, and compliance purposes.
How do we use cookies?
We might also use cookies and other techniques such as web beacons. Cookies are small text files stored in your browser and our App. Web beacons are small, clear picture files used to see how you use our website. This helps us understand how we can make our online products more relevant to you.
We may use a persistent cookie, which is a cookie that stays linked to your browser. A persistent cookie is used to record your visits so we can recognise you if you visit our website again. It also lets us keep track of products and/or services you view, so that, with your consent, we can send you news about them.
We also use cookies to measure traffic patterns, to see which areas of our website have been visited and to measure total transaction patterns. This helps us see how our site is used so that we can improve our online products and services. You can set your browser, so your computer stops cookies or lets you know each time a website tries to set a cookie.
We may also log your IP address. Your IP address is your computer’s electronic Internet address. We may collect your IP address to see trends, run the website, track user movements, and gather broad demographic information.
We use third party cookies to compile statistics on visitors to our website. Such analysis includes information on how visitors access our website, the amount of time spent on the website, and what pages are visited.
- Google Analytics: Help us understand how visitors are using our website so we can make it more useful.
Direct marketing communications
We may send you direct marketing messages and information about the following:
• Our products, services, discounts, competitions, and special promotions that may be of interest to you.
• Offers or promotions based on how you use our products and services.
• Other companies' products and services (including offers and discounts we’ve arranged for our customers) we think may interest you if you’ve chosen to receive this information.
This marketing material may be sent by various methods. This includes but is not limited to, telephone, post, fax, and any form of electronic message (including, but not limited to, email, SMS, MMS, PXT or Video PXT).
Where you have provided your consent, we may send you marketing material by the methods listed above. If you indicate a preferred method of communication, we will try to use that method when practical.
Also, at any time you may opt-out of receiving marketing material from us by contacting us, or you can use any opt-out method provided in the material. We’ll make sure your name is taken off our mailing list.
We may give your personal information to other organisations for the purposes of direct marketing. These organisations are limited to our dealers and sales agents working directly on behalf of Konec Australia. Otherwise, you can separately opt-in to receiving third-party marketing through a specific promotion.
How can you opt-out of marketing materials?
If you’d rather not get our direct marketing material, it’s easy to opt-out. You may email us at info@konec.com.au or use any opt-out methods provided in our marketing material, and we'll do the rest.
Just a heads up that we’ll still need to send you essential information about your account, your service or plan and other information required by law.
Disclosure to third parties
We may disclose your personal information to:
third party service providers for the purposes of enabling them to provide their services. This may include parties that store data outside of Australia
our device manufacturers and repairers, dealers, agents, contractors, and advisers
third parties to collect and process data, such as cloud infrastructure providers, IoT service providers, analytics providers, Google, AI service providers, and others. This may include parties that store data outside of Australia
our employees, officers, insurers, professional advisers, agents, suppliers, contractors and/or related entities;
our existing or potential agents or business partners;
customs, regulatory authorities and law enforcement officers;
court, tribunals and regulatory authorities, in the event you fail to pay for goods or services we have provided to you;
court, tribunals, regulatory authorities and law enforcement officers, as required by law, in connection with any actual or prospective legal proceedings, or in order to establish, exercise or defend our legal rights;
Do we disclose your personal information outside Australia?
Konec Australia may disclose personal information to other companies in the Konec Australia group as well as third party suppliers and service providers located overseas for some of the purposes listed above.
We take reasonable steps to make sure the overseas recipients of your personal information protect them in accordance with this Privacy Policy.
How do we hold and protect your personal information?
The security of your personal information is important to us. We take all reasonable steps to securely store your personal information in a way that is protected from unauthorised use, access, modification, or disclosure. This includes both physical and electronic security measures.
We sometimes use service providers to process, manage and store personal information. Where we do, we require those service providers to comply with strict requirements about the use and protection of your details.
We also ensure that your personal information can only be seen and used by staff who need it to do their jobs. Our staff securely destroy any printed documents containing your details.
We run checks of our systems, service providers and staff to make sure that your personal information is held and used properly. We give our staff special training about privacy and the proper use of your details.
How accurate is the personal information we hold about you?
We take all reasonable measures to make sure the personal information we hold
is accurate, complete, and up to date. However, the accuracy of your information is largely dependent on what you provide us. To make sure we’ve got your most current and accurate details, please let us know when your information changes (e.g., if you change your name or address).
Can you access and correct the personal information we hold about you?
Yes, but there may be times where we cannot grant you access to the personal information we hold. For example, we may not grant access to information if it could interfere with the privacy of others or if it would result in a breach of confidentiality. If that happens, we will give you written reasons for any refusal.
To request access to your personal information, please contact us in writing at info@konec.com.au or by post to the address below. We won’t charge you for simply making the request or for making any corrections to your personal information. We may charge reasonable costs for carrying out your request.
If you think your personal information is out-of-date or may not be accurate or complete you can ask for it to be updated. If we do not agree that there are grounds to change it, we’ll add a note to the personal information stating that you disagree.
How can you report a breach of your privacy?
If you believe your privacy has been compromised, please contact us in writing at info@konec.com.au or by post to the address provided. A member of our Privacy team will get in touch within 10 business days.If you believe that we have not dealt with your concerns, you may lodge a complaint with the Australian Privacy Commissioner.Australian Privacy Commissioner: GPO Box 5218 Sydney NSW 2001. Telephone: 1300 363 992.Email: enquiries@oaic.gov.au (preferred)Contact us.If you have any questions about your privacy, or if you would like a printed copy
of this privacy policy (free of charge), please contact us.Our postal address is:Konec Australia Level 3, 5 Talavera Rd, Macquarie Park New South Wales, 2113